Frequently Asked Questions
Everything you need to know about shopping with Santana.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey.
Are your products covered by a warranty?
All Santana products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards.
How can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please reach out to our customer service team immediately for assistance.